From Marketing Magazine
[ Canadians like brands doing good deeds ]
November 19, 2008 | By Kristin Laird
Despite the economic downturn, many people are still committed to helping others and remain loyal to brands and companies that share that same commitment, according to a new study by Edelman Canada.
Seven in 10 respondents said they would remain loyal to a brand during a recession if it supports a good cause, while an equal number said they have either maintained the same level of support or given more support to good causes despite the economic downturn.
Canadian consumers also voiced a strong desire for marketers to connect their brands to social action. If two products are of the same quality and price, commitment to a social purpose trumps factors like design, innovation and brand loyalty when choosing one brand for 41% of respondents, and 48% are more likely to buy a product if there is a good cause behind it, even if it isn’t the cheapest brand available. The report also shows that 60% say brands spend too much money on advertising or marketing and should put more into a good cause.
“Meaning is one of the important consumer values today,” said Lisa Kimmel, senior vice-president and national practice leader, consumer, Edelman Canada. “Consumers actually want to interact with brands that are authentic, responsible, real, and that also allow consumers to interact with each other while affecting positive social change.”
Fully 90% of consumers feel it’s their duty to contribute to a better society and improve the environment; 84% feel they can personally make a difference, and 87% are willing to change their own consumption habits to help make the world a better place.
Before committing to a good cause, Kimmel said a company must first determine which effort makes the most sense strategically and will resonate the most with its core consumer.
Kimmel cited Brita and Nalgene’s North American “Filter for Good” campaign as an example. Primarily a PR driven effort, the campaign asked consumers to log on to a website where they would take a pledge to reduce their plastic bottle waste.
Brita experienced a double digit increase in sales during the four-week campaign, said Kimmel.
Despite consumer interest, the study shows that brands need to better communicate their social purpose, as only 34% of Canadian consumers said they are aware of a company that actively supports a good cause.
The research also found that Canadian consumers believe supporting good causes begins at home, with 50% giving more support towards local causes, while 81% said they are more likely to buy products if it benefits those around them. The study, conducted by Strategy One, queried 6,000 consumers in 10 countries, including Canada between August and October 2008.
Recent Comments